Information for clients – COVID-19
Any questions?
Last updated on October 1 at 8:20 a.m.
Important notice
Maintenance of our services
Although our branch offices are not currently open, your financial security advisor is available to answer any questions you may have. Contact your advisor, or call the regional office closest to you.
As always, we are there for you!
For the last 80 years or so, La Capitale and its employees have been committed to helping you protect what is most important to you. That commitment toward our clients and mutualists still holds. While we understand that nothing can replace human contract, we must adapt our practices to the unprecedented circumstances that we are currently experiencing.
Therefore, we kindly ask you to use our online services. They’re accessible everywhere, anytime.
- Consult our FAQ to get answers to the most commonly asked questions about COVID-19 and to learn about our temporary service changes.
- Get the contact information for our departments, so you can call us about any other need.
We wish to assure you that we are doing everything in our power to be there for you, in spite of the circumstances.
Frequently Asked Questions1
I had to stop working as a precautionary measure to comply with the guidelines issued by the government. Will I be compensated by my individual disability insurance coverage?
La Capitale intends to comply with the provisions of your insurance contract and the coverage provided under this contract with regard to the definition of disability. In general, contracts do not provide for benefit payments when a person is excused from work as a precautionary measure or for administrative purposes.
My employer has temporarily closed the company to comply with the guidelines issued by the government. Will I be compensated by my individual disability insurance coverage?
La Capitale intends to comply with the provisions of your insurance contract and the coverage provided under this contract with regard to the definition of disability. In general, contracts do not provide for benefit payments when a person is excused from work as a precautionary measure or for administrative purposes.
I would like to submit a claim, but, at the moment, I am not able to see my doctor, who is swamped with work due to the COVID-19 virus. What should I do?
Send us any information you have related to the claim as soon as possible (e.g. documents you need to fill out such as the claimant’s statement) so that we may quickly open your file.
If you are waiting for a medical appointment, please indicate the date on which this appointment has been scheduled so that we may easily follow up on your file. We will do what is required to begin the assessment of your file and obtain anything that may be missing to complete it.
If I file an individual insurance claim, should I expect a longer than normal processing time?
There are no longer delays expected at the moment since all our teams are operational.
However, there may be additional delays if you request medical documents from hospital centres that are currently overwhelmed. In such a case, the person responsible for your file will assess the situation and attempt to find a solution.
For more information about COVID-19 developments
Obtain information from reliable sources that are updated continuously, like the Government of Canada website.