Introduction and Purpose

The Ontario government has passed legislation known as the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

The AODA requires organizations in the public and private sectors of the Province of Ontario to meet certain accessibility standards with respect to the products, services, employment opportunities and facilities that they offer to members of the public.

The AODA objectives are:

  • To enable persons with disabilities to benefit from these products, services, employment opportunities and facilities in the same way as other members of the public and
  • To involve persons with disabilities in the development of accessibility standards.

To date, the Ontario government has passed Regulation 191/11: Integrated Accessibility Standards (the Regulation), which sets out the accessibility standards to be adopted under the AODA.

The customer service requirements of the standards, set out in the Regulation, have been implemented by means of our Accessible Customer Service Policy.

The other requirements set out in the Regulation, which apply to the Company, have been implemented by means of our Accessibility Standards Policy and our Accessibility Plan.

Our Commitment

The Company is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of persons with disabilities in a timely manner in accordance with the provisions of the Company’s policies and the AODA.

Feedback Process

Our ultimate goal is to meet and exceed customer expectations when serving customers with disabilities.

Comments on our success in achieving this goal are appreciated and can be made by completing and returning the Feedback form to the Accessibility Committee, or by contacting us:

Unica Insurance Inc.
7150 Derrycrest Drive, Mississauga, ON L5W 0E5
Telephone: 905 677-9777
Toll free: 1 800 676-0967
Toll free Fax: 1 800 676-0967

All feedback and complaints will be directed to our Accessibility Committee. We will acknowledge receipt of all feedback and complaints in writing. Our response time will depend on the nature of the feedback or complaint. However, we endeavour to respond to all feedback and complaints in a timely manner. If the response is not satisfactory, customers may request in writing that the matter be escalated to management for a final decision.