Claims

Obtaining a claim form:

formBanner

To manually submit your disability, hospital or other types of claim, please choose one of the convenient options below.

Phone

Call us toll-free at
1 800 268-2835

For local calls
905 795-2300

Email

Click on the link here to email a Customer Service Representative

Email us

We will respond with a form attached for easy printing

Fax

Send a fax to us at
905 795-2313

Write

Write to:
La Capitale Financial Security
7150 Derrycrest Drive
Mississauga ON
L5W 0E5

Agents

Contact your agent or local branch office


Important tips for submitting a claim:

  1. Have your policy number handy when you call, and include all policy numbers on any correspondence you send to us.
  2. Ensure that we have been notified of any address change.
  3. To avoid delay, ensure your report is signed and fully completed.
  4. Note that the Company does not reimburse the cost for completion of forms.
  5. Call the Claims Department via the toll free number (above) if you have not heard from us within 10 days of receiving your claim. Forms are sent out within 24 hours of receiving your call.
  6. Do not delay in notifying the Company once your loss begins, even if it is continuing.
  7. The original form with your signature is required before payment can be made.
  8. The policy requires that the Company receives prompt notice of a claim, and that forms are not delayed. Should it be necessary that you leave the form with your doctor's office, follow up to ensure that it has been forwarded to us.

In your request please include full name, all policy numbers, address and phone number, and a description of your loss.